Frequently Asked Questions

Yes. You can browse our range of internal doors, external doors, fire doors, frames and ironmongery and place your order directly through our online shop.

If you have any questions or need advice before ordering, our experienced sales team will be happy to help. We can also discuss your requirements and assist with placing an order over the telephone.

No. We do not currently offer a door fitting service, measuring service or site visits.

However, we are happy to provide advice on choosing suitable door sizes and products, and we offer delivery throughout our mainland UK delivery area.

For help measuring your existing doors, please see our How to Measure Your Doors Guide.

We do not currently offer direct delivery to the Isle of Wight, Jersey or Guernsey.

However, many customers arrange for us to deliver their order to a mainland UK shipping or haulage company of their choice, which then handles the onward transportation.

Alternatively, collection from our Dorset showroom may be possible by prior arrangement.

Please contact our team to discuss the available options before ordering.

Most doors can be trimmed to some degree, but the permitted amount varies considerably between manufacturers, ranges and individual products.

As a general indication:

• Standard internal doors: Some ranges allow approximately 6mm from each edge, although certain designs permit less.
• Déanta internal doors: Many models allow more generous trimming, potentially up to 16mm from each edge, depending on the product.
• FD30 fire doors: Trimming allowances are often more restricted. Some models permit only 2–3mm per edge, while certain certified ranges allow more.
• External doors: Some ranges allow approximately 6mm per edge, but this must be checked for the specific product.

If you are unsure, please contact us with the exact door model and size before making any alterations.

There is no single standard door size, although certain sizes are more common than others.

Two of the most popular internal door sizes are 762mm (30") × 1981mm and 838mm (33") × 1981mm.

Common imperial sizes:

• 457mm (18") × 1981mm
• 533mm (21") × 1981mm
• 610mm (24") × 1981mm
• 686mm (27") × 1981mm
• 711mm (28") × 1981mm
• 762mm (30") × 1981mm
• 838mm (33") × 1981mm
• 813mm (32") × 2032mm

Common metric sizes:

• 526mm × 2040mm
• 626mm × 2040mm
• 726mm × 2040mm
• 826mm × 2040mm
• 926mm × 2040mm

Standard internal doors are commonly 35mm thick in imperial sizes and 40mm thick in metric sizes. Many FD30 fire doors are 44mm thick, although specifications vary.

We recommend measuring every opening individually, including the height, width and thickness required.

See our Door Measuring Guide for more information.

Yes. Many of our internal door designs are available in bespoke sizes.

Minimum and maximum dimensions will depend on the manufacturer, construction and design. Fire-rated doors may have additional restrictions imposed by their certification.

Some product ranges include bespoke size pricing, but the absence of a listed custom size does not necessarily mean it is unavailable.

Please contact our sales team with your required dimensions and preferred door design so we can investigate the options.

Our main timber door ranges use engineered construction, which offers improved dimensional stability compared with many traditional solid timber constructions.

Engineered construction can help reduce the effects of normal changes in temperature and humidity and can make efficient use of timber materials.

However, individual products vary, and suitability for particular environments, including properties with underfloor heating, must always be checked against the manufacturer's guidance.

Standard or hollow core: These doors generally contain a lightweight cellular or honeycomb structure within the door, together with perimeter framing and suitable lock blocks. They are usually lighter in weight.

Semi-solid core: These contain a greater proportion of solid material within the core, often combined with spaces or lighter materials. They are generally heavier and more substantial than hollow-core doors.

Solid core: These contain a substantially solid core, commonly made from engineered timber materials or high-density particleboard. They tend to be heavier and offer a more substantial feel.

Core construction varies by manufacturer, so always refer to the specification of the individual door.

Yes. We offer a selection of purpose-made rebated door pairs, and many standard internal doors can also be installed as pairs.

A rebate is an overlapping detail formed along the meeting edges of two doors, helping to conceal the gap between them.

Where the manufacturer's permitted lipping and construction allow, a suitable rebate may be formed during installation.

Alternatively, a pair maker can be fitted to certain doors to provide an overlapping closing edge.

Adding rebates or a pair maker can affect the overall dimensions, so this must be considered when calculating the required sizes.

Yes. We offer a range of internal pre-hung doorsets, including standard doorsets and selected certified FD30, FD30S and PAS24 options for suitable applications.

Pre-hung doorsets can simplify installation by supplying compatible components together and may help reduce fitting time.

For fire-rated and security-rated applications, the specification, certification and installation requirements must be followed in full.

Minimum order quantities may apply to certain ranges. Please contact us for details.

Prefinished: Supplied with a factory-applied decorative finish, reducing the finishing work required before installation.

Unfinished: Supplied without a final decorative finish, allowing you to apply a suitable paint, stain or clear treatment.

Primed: Supplied with an undercoat that requires preparation and final painting.

Whichever type you choose, any permitted trimming or machining may expose untreated material that must be sealed or finished in accordance with the manufacturer's instructions.

For more information, visit our Door Finishes & Maintenance Guide.

Unfinished doors should be treated with a suitable finishing system approved by the door manufacturer.

Depending on the door, this may be an appropriate paint system or a high-performance clear wood finish.

Some oils, waxes and polishes do not provide the moisture protection required by certain manufacturers and may be unsuitable.

Always follow the manufacturer's finishing instructions, including preparation, application, drying times and treatment of all required surfaces and edges.

See our Door Finishes & Maintenance Guide for further advice.

Most individual doors are supplied without holes or cut-outs for handles, latches, locks or hinges.

Selected pre-hung doorsets may be supplied with the necessary preparation or hardware already fitted, depending on their specification.

We can also supply suitable handles, hinges, latches and other ironmongery separately.

For many of our internal and external doors, we recommend three suitable ball-bearing hinges to provide good support and smooth operation.

The correct number, size and type of hinges will depend on the door's weight, dimensions and intended use.

Fire doors must be fitted with hinges and fixings that meet the requirements of their specific certification and installation instructions.

Our standard glazed door ranges are supplied with safety glazing appropriate to their intended application, commonly toughened safety glass.

Fire-rated glazed doors use specialist fire-resisting glazing systems specified within their certification, which should not be assumed to be ordinary toughened glass.

If you require confirmation of the glazing specification for a particular model, please contact our team.

Unfortunately, we do not normally supply individual replacement glass panes for our glazed doors.

Many doors are manufactured around their glazing, meaning that removing and replacing the glass may not be practical without damaging the door.

Although some designs have removable glazing beads, attempting to replace the glass can still result in damage or affect the product's performance.

In many cases, purchasing a replacement door is the most practical solution.

Fire-rated glazing must never be replaced with an unapproved alternative, as this may invalidate the certified fire performance.

There may be indications that an existing door is fire-rated, such as certification labels, markings, intumescent seals or specialist hardware.

However, appearance and thickness alone cannot reliably establish whether a door is a certified fire door or whether the complete installation remains compliant.

Where confirmation is required, the door and its installation should be assessed by a suitably competent professional.

We supply a wide range of FD30 fire doors and selected FD60 products. Fire doors must be installed with compatible frames, seals, glazing and hardware in accordance with their certification.

For further information, see our Fire Door Advice & Information Guide.

An intumescent strip is a fire protection component used as part of a fire door assembly.

When exposed to high temperatures, the material expands to help seal gaps between the door and frame, restricting the passage of fire and hot gases.

Some products also incorporate cold-smoke seals, such as brush or blade seals, to help limit smoke movement before temperatures become high enough to activate the intumescent material.

The correct type, size and position of seals must be determined by the door assembly's certification and installation instructions.

Visit our Fire Door Advice Guide for more information.